Return & Refund Policy

At SAPPHERO, customer satisfaction is important to us. If you have a problem with your order, please contact our support team before returning any item.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and accessories. Return requests must be made within the return period applicable to your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order information together with clear photos or video showing the issue. We will review the request and provide the appropriate next steps.

Items Not Eligible for Return

Items showing signs of misuse, unauthorized repair, accidental damage, excessive wear, or alteration may not be eligible for a return or refund.

Refunds

After a returned item is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Return Shipping

Return shipping costs may be the customer's responsibility unless the item arrived damaged, defective, or incorrect. Please contact us before sending a return so we can provide the correct instructions.

Warranty

Manufacturing defects may be covered by the warranty stated for the applicable SAPPHERO product. The warranty does not cover normal wear, accidental damage, misuse, unauthorized repairs, or damage caused by improper use.